Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How do you ensure the freshness of my order during shipping?
All our baked goods are made-to-order and packaged in airtight, eco-friendly containers. We use expedited shipping methods to ensure that your treats arrive at your doorstep as fresh as they were when they left our ovens.
What is your return policy for perishable items?
Due to the food-based nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact us within 24 hours of delivery with a photo, and we will provide a replacement or a full refund.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of gluten-free and vegan cookies and crackers. Please note that while we follow strict cleaning protocols, all items are produced in a facility that also handles wheat, dairy, and nuts.
Can I track my delivery?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.
Do you offer wholesale pricing for retail partners?
We love partnering with local shops and cafes. If you are interested in carrying Rustic Bakery products, please visit our 'Wholesale' page to fill out an application and view our bulk pricing tiers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.