Returns & Exchanges

At Rustic Bakery, we take pride in our handcrafted treats and want you to be completely satisfied with your purchase. If your order arrives damaged or fails to meet our quality standards, please contact us within 14 days for a full refund or exchange.

Return Process

• 1.
  Contact Our Team

  Email our customer support team with your order number and a brief explanation of the issue to initiate your request.

• 2.
  Provide Documentation

  For items damaged during transit, please attach a clear photo of the packaging and product to help us process your claim faster.

• 3.
  Receive Return Authorization

  Once approved, we will send you a Return Merchandise Authorization (RMA) number and a prepaid shipping label if a return is required.

• 4.
  Processing Your Refund

  After we receive your returned items or verify your claim, we will issue a refund to your original payment method within 5-7 business days.